Question 1

How far in advance should I book my move?

Accepted Answer

We recommend booking at least 2–3 weeks in advance, especially during busy periods like end of month, summer, and bank holidays. That said, we always do our best to accommodate last-minute bookings — just give us a call and we'll see what we can do.

Question 2

What areas do you cover?

Accepted Answer

Jones Transport and Cleaning Services operates cross country, from Switzerland to neighbouring countries. If you're unsure whether we cover your area, contact us and we'll confirm quickly.

Question 3

Do you provide packing materials?

Accepted Answer

Yes. We supply boxes, bubble wrap, packing tape, and protective blankets. These can be included in your package or ordered separately — just let us know when booking.

Question 4

Are my belongings insured during the move?

Accepted Answer

Absolutely. All moves are fully insured, giving you peace of mind that your belongings are protected from collection to delivery.

Question 5

Can you handle fragile or high-value items?

Accepted Answer

Yes. Our team is trained to handle fragile items including artwork, antiques, glassware, and electronics. Just flag these when booking so we can bring the right materials.

Question 6

Do you disassemble and reassemble furniture?

Accepted Answer

Yes, furniture disassembly and reassembly is available as part of our full-service packages. If you need this, mention it when getting your quote.

Question 7

What happens if my move date changes?

Accepted Answer

We understand plans change. We offer flexible rescheduling with no penalty, provided you give us at least 48 hours notice.

Question 8

What is included in an end-of-tenancy clean?

Accepted Answer

Our end-of-tenancy clean covers every room top to bottom — including kitchen appliances, bathroom descaling, skirting boards, inside cupboards, and windows (internal). It's designed to meet landlord and letting agent standards.

Question 9

How long does a deep clean take?

Accepted Answer

This depends on the size of the property. As a guide, a 2-bedroom home typically takes 4–6 hours. We'll give you a time estimate when you book.

Question 10

Do I need to be home during the clean?

Accepted Answer

Not at all. Many of our clients hand over a key or arrange access separately. As long as we can get in, you don't need to be present.

Question 11

Do you bring your own cleaning products and equipment?

Accepted Answer

Yes. Our team arrives fully equipped with professional-grade products and machinery. You don't need to supply anything.

Question 12

Is your cleaning service available alongside a move?

Accepted Answer

Yes — and we'd recommend it. Booking your move and clean together saves you time, reduces stress, and qualifies for a 15% bundle discount.

Question 13

Do you offer regular cleaning services?

Accepted Answer

Currently our cleaning branch focuses on one-off deep cleans, end-of-tenancy, and post-move cleans. If you're interested in a regular arrangement, get in touch and we can discuss options.

Question 14

How do I get a quote?

Accepted Answer

Simply fill in the contact form on our website, call us directly, or email us. We'll come back to you within 2 hours with a clear, no-obligation quote.

Question 15

Are there any hidden fees?

Accepted Answer

Never. We believe in transparent pricing. The quote you receive is the price you pay — no surprises on moving day.

Question 16

Is Jones Transport and Cleaning Services insured?

Accepted Answer

Yes. We are fully insured for both transport and cleaning operations, protecting you, your property, and our team throughout every job.

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Contact Details

Lausanne HQ — covering Switzerland, Europe and Nigeria

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